Training Policy

After a rigorous vetting process, the selected guards undergo rigorous training to ensure that they are competent enough to offer our clients only the best of service. The training process is as per the Kenya security association - KSIA standards.

Our Guards are trained in the following areas:

Fire and Explosions: Special attention is paid to elements of fire, common causes of fire, types and classes of fire, methods of fighting fire, types of fire extinguishers, how to use an extinguisher, fire drill procedures, explosions with examples of explosions. A guest speaker from the fire department attends these sessions.

Physical Security Measures: In this lesson plan attention is given to the use of access control systems, alarms and special equipment which are used on a daily basis.

Basic Guard Duties and Patrol Procedures: Attention is given to the basic duties of a guard in protected premises. Patrols and the main objects of patrols are discussed. Purpose of patrolling, when, where and how to do patrols are taught. Access control procedures are taught with emphasis on identification procedures. Guard Force administration forms part of this lesson. Purpose and use of Logbooks, occurrence books and report writing; forms part of the lesson. Security Officers are taught how to write proper reports and to keep a daily accurate record of their duties. Proper Handing and Taking over of duties and the inspection and maintenance of equipment also form an integral part of the lesson. Proper Key Control and the importance of key control are also taught.

Guard Force Communications: The lesson mainly covers the use of the radio communication systems, special brevity codes, radio discipline and the phonetic alphabet. It also includes the use of telephones and other communication equipment.

General Orders and Post Orders: In these lessons attention is paid to guard orders as issued by the client, conduct and disciplinary procedures for violating orders are taught. All specific guard orders are also taught. It is important that all levels of the guard force are aware of each others duty. This creates a better understanding of the work requirements and general requirements and gives all employees on the contract an overview.

Maintenance of post logs and preparation of incident reports: This lesson goes hand in hand with Basic Guard duties and Patrol Procedures. Guard Force administration forms part of the lesson. The use of Logbooks, Visitor’s Books, Incident Reports and Occurrence Books are taught. The preparation of Maintenance Reports is also included in the lesson.

Unarmed defense and restraint of disorderly persons PR 24/Tonfa Baton Training: For these lessons a qualified Tonfa Baton Instructor is used. Since the Tonfa Baton is the only form of protection a guard has, special attention is paid to this training. Training goes hand in hand with the General Post Orders, which prescribe the use of force. Different levels of force versus threat are taught. Pressure Point Control Techniques and the use of handcuffs are also included. Use of personal equipment: This lesson covers training in unarmed defence and restraint of disorderly persons.

Access control equipment use and procedures: The largest part of these lessons is the practical use of access control equipment and procedures. The use of hand held metal detectors, walk through metal detectors, X-ray equipment, Itemizer and Vapor Tracer equipment and vehicle screening mirrors are taught. Special vehicle screening instructions - for example physically checking the vehicle after using a screening mirror - is included. The issuing and control of a badge system is also taught. The proper screening of persons with a hand held metal detector is also taught. The use of sample traps on different surfaces to test for explosive devices forms part of these lessons. Proper care and maintenance requirements of this special equipment are also included.

Observation techniques: Observation techniques form a very important part of the training schedule. The Security Officer is the eyes and ears of the Security Plan and the proper observation of his surroundings and work place is very important. In this lesson plan attention is given to personnel observation, vehicle observation and area observation. Practical exercises form part of this lesson plan. Observation Techniques form an integral part of static surveillance techniques, which are addressed in a separate lesson plan.

Static Surveillance Detection Techniques: In this lesson special attention is given to the role of the uniformed guard force in surveillance detection. Static Security Officers are on post most of the time and are more likely to identify hostile surveillance than anyone else. Security Officers are taught what the term means, how to identify indicators of hostile surveillance, how to react, what the red zone means. Static Surveillance techniques serve as an early warning system and are very important in principle of ‘prevention rather than cure’.

Dealing with employees and the General Public: Security Officers are taught basic public relations skills, negative and positive behavior, the dos and don’ts of behavior, visual and verbal behavior and body language. The Security Officer is normally the first connection to the general public. They are taught to act professionally. General appearance which shows a favorable image is also included in this lesson.

Basic First Aid: Basic First Aid forms an important part of the security

Other Areas the guards are trained on include:

Counter Terrorism skills
Customer Care
Radio communication skil
Powers of Arrest/search
General discipline
Personal hygiene
Health and safety at workplace
Penal Code/Evidence Act and Access control.

Supervisors and Senior Guard Training

All Supervisors and Senior Security Officers undergo training on the following key topics. The bases of the topics are those discussed in the basic training course and also include Courses on leadership, report writing and investigations.

Roving Supervisory Patrols
Client Policies and Procedures
Incident Handling
Logging & Reporting
Client Administrative Procedures
Leadership Principles
Criminality
First Aid